Terms of Use

Our store hours are from 9am - 6pm CST, Monday through Friday, excluding holidays. We do our best to answer all questions and emails within 24 hours, or by Monday for weekend enquiries.

USA PayPal Users: We will ship to confirmed shipping addresses only.

USA Credit Card Users: Currently we take (except American Express) credit cards by phone or fax. We can only ship to the registered billing address of your credit card, or to a secondary shipping address as long as it is also registered with your credit card, and can be verified with your credit card company.  If a secondary shipping address cannot be verified by us with your credit card company, we will ship to the registered billing address.

International Credit Card Users: We currently can only accept PAYPAL International orders. Canadian Credit cards are accepted by phone or fax orders.

International PayPal Users: International PayPal accounts must be verified and confirmed by PayPal.  International PayPal accounts that are not verified and confirmed may be expected to provide additional proof of shipping address. If proof is not able to be provided, we may be unable to complete the order.  The proof required will be in the form of a copy of an official document such as a utility bill, driver license, etc. which shows the purchaser's name and the shipping address. It must be sent and approved prior to shipment of the purchase. Proof can be sent as an email attachment referencing the purchaser's user ID and the item purchased to info@bestdementiavideosandbooks.com

Any questions on shipping etc can be answered via email prior to purchase. Once you purchase you are expected to follow through and complete the sale.